Big companies know how impactful organizational development and consulting psychology can be to the health of their employees and profits. Corporations spend millions every year on leadership development, change management and strategy planning.
Small business have just as much a need and a right to access the same methodology that is so effective in the big corporate world. Yet without someone to translate this knowledge and application into tools and systems relevant to a small business setting, organizational development concepts can feel overblown or irrelevant.
Do No Harm
Catalyst Performance Consulting is sensitive to the fact that the nature of leader, team and organization effectiveness work is very personal to organizational members. Care is taken to deal respectfully with organizational members to positively and proactively address unintended consequences of organizational effectiveness initiatives.
On occasions when Catalyst Performance Consulting believes the execution of a customer task will not produce the intended results or may actually cause harm to the organization or its members, the risks are described and alternatives are offered.
Meet the Customer Where They Are
Catalyst Performance Consulting believes that every customer is creative, resourceful and whole. Therefore Catalyst Performance Consulting works to meet the customer where they are with sensitivity to leader, team and organizational readiness for change, encouraging customer self-discovery.
It is the responsibility of the consultant to uncover, clarify, and align with what the customer wants to achieve.
Foster a Collaborative Partnership, Generating Solutions and Strategies Together
Experience has shown that organizational initiatives are most effectively deployed and changes embraced when relevant leaders and other stakeholders are involved in the problem resolution process.
Catalyst Performance Consulting honors that the customer is the expert in their work and is most knowledgeable about what will work in his or her organization. That said, when working in an organization on a daily basis, it is difficult to notice the elements of an organizational system that may be impacting to organizational performance. The objective perspective of an outside entity, like from Catalyst Performance Consulting, can provide useful insights.
Catalyst Performance Consulting enables leader, team and organization effectiveness. More specifically, Catalyst Performance Consulting provides expert support to leaders, teams and organizations but organizational leaders are ultimately responsible for leading their organizations.
Code of Conduct
As the Owner and Operator of Catalyst Performance Consulting:
I will conduct myself in a manner that reflects positively upon the consulting profession and the professional relationship between a customer and consultant. I will refrain from engaging in conduct or making statements that may negatively impact the organization’s understanding or acceptance of professional consulting relationships.
I will conduct and report research with competence, honesty, and within recognized scientific standards. My research will be carried out with the necessary approval or consent from those involved, and with an approach that will reasonably protect participants from any potential harm.
I will be responsible for setting clear and appropriate boundaries. I will construct clear agreements with my customers and I will honor all agreements made in the context of a professional consulting relationship.
I will not knowingly exploit any aspect of the consultant-customer relationship for my personal or professional advantage or benefit.
I will suggest that my customers seek the services of other professionals when deemed appropriate or necessary.
I will respect the confidentiality of my customer's information, except as otherwise authorized by my customer, or as required by law. I will hold all things in confidence according to customer agreements. I will accurately create, maintain, store, and/or dispose of any records of work done in relation to consulting in compliance with contractual requirements.
I will seek to avoid conflicts between my interests and the interests of my customers. Whenever any actual conflict of interest or the potential for a conflict of interest arises, I will openly disclose it and fully discuss with my customer and deal with it in whatever way best serves the customer’s organization.
I pledge to honor my ethical obligations to my customers and partners, to treat people with dignity as human beings, and to model these standards at all times.